Phone Number

+971 55 890 2526

Email Address

Call Center Solutions

Call Center Solutions in Dubai

We enable Businesses to improve their customer experience, by Systemise and Standardise their Call processes and turn each customer interaction into a positive business outcome. We are all about flexibility, simplifying & personalizing customer service for better customer experiences. People interact with businesses every day across multiple channels like email, phone, chat, and social media. Al Yamin brings all this together in one beautifully simple solution, enabling you to create more meaningful, personal and productive relationships with customers.
The call center is often where a customer has their first human contact with your business. If you want to retain that customer and maximize their lifetime value, your call center agents need to make a good impression. There are a number of different software tools that the best call centers use to increase productivity, process service tickets, manage customer accounts, and support telecommunications infrastructure, all of which contribute to improved and successful call center operations.
We offer a wide range of contact center services and technology solutions within UAE
Cloud PBX: Our Virtual PBXs run in a modern, secured and geo-redundant data centers. Connect from anywhere. No upfront investments needed.
IVR & Interviewer: A configuration of an unlimited number of IVR trees. Professional studio for voice recording. Interviewer - robotic dialing of contacts, without operators.
Multichannel Call Center System: Inbound and outbound calling, operators skill-sets, real-time data reporting & statistics, predictive dialer, wallboard, web-chat, helpdesk, SMS, Facebook.
Dedicated PBX: We have experienced team of telecommunication experts, who deal with the issue of virtual or dedicated PBXs and contact centers for more than 15 years.
Call Recordings: Recording for all calls, including forwarded calls. Recordings can be searched and played directly from the web interface.
Customer Satisfaction Surveys: Send an automated satisfaction survey to your customers after a call or email, receive online statistics of the results.
IP Telephony Solutions: We offer complete telephony system & IP phones solutions. We carry top brands in the telecom industry to fulfill every requirement from our customers. FXO, FXS, GSM, DSP modules for PBX, Expansion boards.
Contact CRM: Automatically record communication history into the CRM customer's card. Then the CRM card is automatically provided to the operator at the right time.
API & Integrations: Open multichannel platform with a REST API interface and many ready to make integrations into other systems. Integrations with Salesforce, Microsoft, SAP and any other system.
Al Yamin offers a complete contact center solution with the effective use of VoIP technology and traditional service provider lines. Users get the many features of advanced contact center and even more for the much lower price point of view. With completely web-based management you are able to operate your contact center from anywhere from the world.

Call Center Software for Small Business UAE

We are experts in call center industry, specialized in Middle East markets for 13+ years. We offer the complete portfolio of call center solutions from call center IT systems & hardware to services such as voice recordings, consultancy, outsource or building your Call Center from scratch.
Transform your Customer Engagement
Deliver personal phone support: Helps customer service teams provide phone support within a multichannel context, for seamless support across email, chat, social media, SMS and voice.
Empower agents to resolve more issues, faster: Time-saving tools like automatic ticket creation and customer profile screen-pops, allows agents to focus on helping customers quickly, not on searching for information or navigating multiple systems.
Measure and improve phone support operations: Keep track of all calls with tickets and call recording, monitor queue volumes and agent performance with real-time reporting and monitoring, and understand how your phone support fits into your multichannel operations with centralized reporting.
The call center solutions that are focal points in any call center includes, but not limited to, inbound call center, outbound call center, blended call center, contact center, web-enabled call center, offshore and even virtual. In a call center systems, multiple elements of the IT Infrastructure also be linked, some of them are wireless, unified communications, messaging systems, virtualisation, storage, remote support, information security, maintenance contracts and digital marketing.

Multichannel Contact Center Solutions

Multichannel contact centers give customers the flexibility to choose the method of contact that makes the most sense for theme at any.

Unified Communications System

Also know as an IP PBX, Unified Communications system or bussiness phone system, a PBX acts as the central switching system for phone calls within a business.

Hosted Contact Center Solutions

A hosted contact center offers all the utilities associated with running a customer service outfit with a pay-as-you-go plan.

Inbound Call Center Solutions

An inbound call center specializes in answering all sorts of incoming business or support calls. The nature of the call handled in inbound calls are sales inquiries, client support services etc. Our Inbound CallCenter Suit automatic control the distribution of your inbound calls to available agents and reduce processing times for higher customer satisfaction and quick response time. It also provides personalized routing scripts that can be modify at any time. It helps in Agent performance like first call resolution (FCR), average handle time (AHT) and time in queue.
Caller ID Routing for Privileged customers.
DID (Called Number) wise routing to process, Call Queuing, and Call waiting.
Skill based ACD (Automatic Call Distribution).
Call Queuing, Queue waiting message, and Queue Overflow.
Call Routing to Scheduler, Voice Mail, External Number, and to IVR.
Number Masking.
Comprehensive reporting.
User Configurable IVRS and CRM.
Call Holding, Incoming Call Beep, Call Conference, Call Transfer, Call Barge-In and much more.

Outbound Call Center Solutions

Our Outbound Call Center Solution is a flexible tool that allows contact centers to manage optimal outbound campaigns. Algorithms allow for maximum customer contacts in a minimal amount of time, while targeting precise campaign sales and service objectives. Outbound call center solution is effectively used for outbound calling process like telemarketing, collection, survey etc. to achieve maximum productivity of Agents.
Sophisticated solution for outgoing campaigns
Campaign contacts auto-dialling
Mass records downloading
Complete operation history for every campaign record
Mass editing, multiple records processing

Blended Call Center Solutions

The focal point of a blended call center is to blend automatic call distributions. Dealing with blended automatic call distribution call centers, also have agents to answer phone calls, while predictive dialing will connect agents only to specific telephone numbers that will answer a concurrent call in the telephony system. Blended call center solutions will drastically decrease the amount of time any agent goes idle from not receiving inbound calls or even being idle through outbound calling. Blended call centers, get things done in an orderly, but continuous manner making it a more productive option for business because there is always an agent working.
Despite the fact that, inbound software for inbound call centers call will differ from the software that an outbound call center uses to manage the calls. The blended call center will have to use software that will enable them to provide both services and handle incoming and outgoing calls in a simultaneous manner for the business which contracts their services. Blended services are a sure solution for businesses who need both inbound and outbound call center solutions.

Virtual Call Center Solutions

Virtual call centers are another fast-growing solution that many businesses are taking notice of and considering when looking call centers. A virtual call center will use software such as, different types of Search CRM software to form a call center, in which agents can be located anywhere geographically. This is an advantage in call center solutions for many businesses because they are able to have people who can work on all different time zones. Also, this takes away from any additional need to purchase an entity to gather people in one place to do this type of work and will cut costs across the board in various ways.

Call Center Wallboard

Call Center Wallboard module enables well-arranged real-time information being displayed on LCD screen/web browser. Wallboard module consists of a set of statistic widgets; every team can create and design their wallboard panel by simply dragging individual widgets on the panel.
Operator's current statuses on individual queues
Queues' current statuses, number of callers and individual operator's utilisation
Overall availability and proportional representation of missed calls
SLA calls in queues​
For any Call Center Solutions requirement contact


Phone Number

+971 55 890 2526

Email Address

Why choose Al Yamin?

Our Call Center Solutions help businesses meet and exceed the service level expectations of their customers while enjoying employee productivity and controlling operational costs. Regardless of whether you possess a large contact center with multiple sites, or are simply just searching for a more effective means of sharing calls amongst an organization, Al Yamin has the solutions you need to manage and grow your business.